For the purpose of development, the government and the governance plays a very crucial role. The working of the government gives direction to the development of the state. In order to develop the state in the right direction, the Punjab government has taken a major step by expanding the scope of the Right to Service act.
With a view to ensure time- bound delivery of public services, the Punjab government has announced to bring 206 public services in the ambit of Right to Service Act (RTS), 2011.
The state government has issued amended notification in this regard and appointed designated officers to deliver services within stipulated time limit for the purpose of RTS Act.
Besides fixing time frame for delivery of all services, the state government has also nominated first appellate authorities and second appellate authorities to decide appeals against the delays in provisioning of service.
The implementation of this order will ensure that the government of the state is more accountable and accessible to the public. The Punjab government wants the public of the state to get the maximum benefit out of this expansion.
The agenda of the State government is to push reforms and accountability in its internal governance by bringing or introducing reforms in the present administrative system.
As per the notification issued by the government, out of 206 services listed under the preview of RTS act includes 32 services related to home department, 30 services of health, 28 of local government, 14 of power and electricity, 12 of revenue, 14 of agricultural and mandi board, 9 each of social security and transport, 8 of technical education, 7 related to welfare of SCs and BCs.
Other services will include 5 of town and country planning, 3 of industry, 2 of rural development and panchayats and 1 each belongs to personal, food, civil supply and consumer affairs, rural water supply and sanitation, dairy development and grievances and pensions departments.
Apart from this, 3 services of Guru Angad Dev Veterinary and Animal Sciences University ( GADVASU) and rectification of error occurred at the level of an official while delivering the services has been also included under RTS act.
With regard to implementation of RTS Act at district level, Additional Deputy Commissioner (General) would be the Nodal Officer for all departments in a district whereas Special Secretary/Additional Secretary/Joint Secretary of the concerned department, as the case may be, would be the Nodal Officer of respective department at the State headquarters.